THE QUEEN’S RITUALS

1. Identification of the parties

1.1. Provider/Company: The Queen’s Rituals, with registered address at C/Puerto Rico 24, Madrid. 28016, with Tax ID Number B75832624 (hereinafter, “the Provider”).

1.2. Client: natural or legal person who contracts the services by accepting the quote or contract (hereinafter, “the Client”).

1.3. A contractual relationship shall be understood to exist once the Client expresses their agreement with the quote or proposal and accepts these general conditions, in writing or by electronic means.

2. Purpose of the contract

2.1. The purpose of the contract is the provision by the Provider of services related to rituals, ceremonies, spiritual guidance, energy coaching, workshops, courses or other similar services offered through the website thequeensrituals.com or by other means agreed between the parties.

2.2. The specific characteristics of the service (content, duration, face-to-face or virtual format, frequency, location, resources required, etc.) will be detailed in the quote or in a specific document (special conditions), which will prevail over these general conditions in the event of any contradiction.

3. Acceptance and formalisation

3.1. The Client accepts the general and specific conditions by signing or confirming the quote, either by email or electronic signature, or by any other reliable written means.

3.2. If the Provider considers that the order is not viable or appropriate, it may expressly reject it before commencement.

4. Execution of the service and modifications

4.1. The Provider shall perform the services with due professional diligence, in accordance with the agreed conditions.

4.2. If the Client requests modifications to the service during its execution (extensions, changes in methodology, new requirements), such modifications must be agreed in writing and may entail adjustments in price, deadlines or conditions.

4.3. The Provider may delegate or subcontract parts of the service, while maintaining its responsibility to the Client for the proper performance of the contract.

5. Price and payment terms

5.1. The price shall be that stated in the accepted quote or proposal and shall include applicable taxes (VAT or other taxes).

5.2. The payment methods (advance payment, instalments, final payment after delivery, etc.) and terms shall be set out in the quote or specific terms and conditions.

5.3. In the event of late payment by the Client, the Provider may suspend the provision of services until payment is made, and may charge interest on arrears at the current legal rate plus a reasonable surcharge.

5.4. If the Customer cancels the service prior to its commencement, a proportional penalty (e.g. a percentage of the total amount) may be applied to compensate for costs already incurred, provided that such a penalty is expressly provided for in the quote or specific conditions.

6. Obligations of the Client

6.1. To cooperate with the Service Provider by providing the information, documentation, access, materials or resources necessary for the service to be carried out properly.

6.2. To comply with the agreed deadlines, appointments or intermediate deliveries.

6.3. Not to unilaterally alter the essential conditions of the service without prior agreement.

6.4. Respect the confidentiality of the Provider’s methodologies, tools or documents, unless otherwise agreed.

7. Intellectual property and rights of use

7.1. The contents, manuals, methodologies, rituals, tools, documents, designs and other materials produced by the Provider are the intellectual property of the Provider, unless otherwise agreed.

7.2. The Customer is granted a limited, non-transferable and non-exclusive licence for internal use linked to the contracted service.

7.3. Any unauthorised use, reproduction, distribution, transformation or public communication shall give rise to liability for damages.

8. Confidentiality and data protection

8.1. Both parties undertake to maintain the confidentiality of all information exchanged during the provision of the service.

8.2. With regard to the Customer’s personal data, the Provider shall comply with the regulations applicable in Spain, in particular Regulation (EU) 2016/679 (GDPR) and the Organic Law on Data Protection and Guarantee of Digital Rights (LOPDGDD).

8.3. The Provider may use the Customer’s data to manage the contracted service, communicate aspects related to it and send the corresponding information in the privacy policy and legal notice.

8.4. The data will be kept for the period necessary for contractual and legal compliance, and will then be deleted or anonymised unless there is a legal obligation to keep it.

9. Results and guarantees

9.1. The Provider does not guarantee specific results (personal transformations, energy changes, spiritual effects, etc.), unless expressly agreed in special conditions.

9.2. The Provider shall only be liable for damages that result directly from and are attributable to culpable action or omission in the performance of the contracted service.

9.3. It shall not be liable for indirect damages, loss of profits, loss of opportunities or other collateral effects, unless otherwise required by law.

9.4. The Provider’s total liability to the Customer shall, in any case, be limited to the amount actually paid by the Customer for the service in question.

10. Right of withdrawal

10.1. In contracts concluded at a distance or outside the commercial establishment with consumers, the Customer may have a right of withdrawal of 14 calendar days from the date of contracting, unless services already performed with their consent have been consumed.

10.2. However, for intellectual services (such as rituals, spiritual guidance, coaching, digital content), the right of withdrawal may not apply once the service has begun, provided that the Customer has given their express and informed consent, as provided for in Article 103 of Royal Legislative Decree 1/2007 (consolidated text of the General Law for the Protection of Consumers and Users).

10.3. If the right of withdrawal applies, the Customer may exercise it by written communication (post, email, form) within the deadline, and the amounts paid will be refunded, except for the proportional costs of the services already provided up to that point.

11. Term, termination and early termination

11.1. The contract shall remain in force from its acceptance until the end of the service, unless otherwise agreed (e.g. ongoing programmes).

11.2. Either party may terminate the contract early due to serious breach by the other party, by written notice, if the breach is not remedied within a reasonable period of time.

11.3. In the event of early termination, obligations already accrued shall remain enforceable (payments, confidentiality or others provided for).

11.4. Termination shall not affect rights already acquired or obligations already fulfilled at the time of termination.

12. Communications and notifications

12.1. Communications between the parties shall be made in writing, by post, email or any other means that allows the date of sending and receipt to be verified.

12.2. Communications shall be deemed to have been received:

– By email: on the working day following their dispatch, unless an error is reported.

– By post: at the time of certified delivery.

13. Modifications to the terms and conditions

The Provider may modify these general terms and conditions by publishing the updated version on its website and/or notifying the Customer sufficiently in advance. The modifications shall only be applicable to new contracts, unless both parties expressly agree to their application to existing relationships.

14. Partial nullity and integration

14.1. If any clause of these conditions is null, invalid or unenforceable, the rest of the conditions shall remain in force, adapting as necessary to preserve their meaning.

14.2. These terms and conditions, together with the accepted quote or specific conditions, constitute the entire agreement between the parties and supersede any prior verbal or written agreement.

15. Applicable legislation and jurisdiction

15.1. The contract shall be governed by Spanish law and, in particular, by the Civil Code, the General Law for the Protection of Consumers and Users, the Law on General Contract Conditions and other applicable regulations.

15.2. For any disputes that may arise from the contract, the parties, provided that the Customer is acting as a consumer, may submit to the applicable arbitration or mediation system, or resort to the competent courts in accordance with current legislation. If there is no applicable mandatory condition, the parties may expressly agree on the competent jurisdiction (for example, the courts of the domicile of the Provider or the Customer).